Refund policy
Our 30-Day Guarantee
We make botanical hair color. It behaves differently from box dye, and we would rather you try it with confidence than wonder.
If you are not happy with your results, email contact@purahenna.com within 30 days of delivery and we will make it right — a replacement in a different shade, or a full refund of the product price. Your choice.
You do not need to ship anything back. There is no return authorization number to request, no restocking fee, and no return postage to pay. Keep the product.
What we ask
Tell us what happened. Your hair length, which shade you used, and how long you left each step on. Nine times out of ten we can spot what went wrong and fix it with a second try, and that is a better outcome for you than a refund.
What's covered
- Results you are unhappy with, including shade mismatches and gray coverage that came out lighter or warmer than you expected
- Any product that arrives damaged, leaking, or short of the stated weight
- Wrong item shipped
What isn't covered
- Requests made more than 30 days after delivery
- A chemical service performed by a salon on top of our product
- Allergic reaction where no patch test was performed — please patch test 48 hours before your first application, as directed on every product page
Damaged, defective, or wrong items
Email us within 7 days of delivery with photos of the product and the packaging. We replace or refund in full at no cost to you, regardless of the 30-day window.
Cancellations
Orders can be cancelled for a full refund any time before they ship. We ship within 2–3 business days, so please email us quickly.
Refund timing
Approved refunds are issued to your original payment method. We process them within 2 business days of approving your request. Your bank or card issuer may take an additional 3–7 business days to post the credit to your statement.
Orders placed on Amazon, Walmart, Etsy, or eBay
Orders placed through a marketplace must be returned or refunded through that marketplace's own process, because that is where your payment was taken. We can only issue refunds for orders placed directly on hennacosmetics.com. If you are stuck, email us anyway and we will help you find the right path.
Bulk and wholesale orders
Orders over $250 are handled case by case. Please email us before ordering if you need specific terms.
How to reach us
Email contact@purahenna.com. A real person answers, usually within one business day.
Henna Cosmetics Corporation, 1701 W Wetherbee Rd, Ste 772729, Orlando, FL 32877-2729, United States.